Customer satisfaction is our most important goal.
Every effort will be made to rectify all reasonable issues for Zkoretizing customers.
We exercise the utmost care in processing articles entrusted to us, nevertheless, we cannot assume responsibility for inherent weakness or defects in material that are not readily apparent prior to processing. This applies particularly, but not exclusively to, suede, leather, silk, satin, double-faced fabric, vinyl, & polyurethane. Responsibility is also disclaimed for specialty trimmings, buckles, beads, buttons, belts and sequins.
The following represents our policy as it relates to Dry Cleaning.
1. 3 Day Quality Guarantee applies to issues brought to our attention within 3 days of Promised Pick Up Date.
2. All garments’ pockets must be emptied before handing in for dry cleaning.
3. Any pre-existing damage including stains, holes, rips, missing beading, thread pulls, etc. must be noted on customer receipt. Zkoretizing can fix the damage at extra charge before sending garment for dry cleaning. If customer declines repairs, Zkoretizing will not be responsible if the damage increases after dry-cleaning.
4. Waivers will be required for items that Zkoretizing considers high risk.
5. Stain removal cannot be 100% guaranteed, if stain persists, we will re-clean once for free, however damage or discoloration from multiple recleaning or removal of stain will not be reason for refund or buyback.
6. Reimbursement: Reimbursement will be offered for lost or damaged items as follows:
* For Missing garments:
* We require 3 days from day of promised to pick up date to attempt to find garments before taking next steps.
* If garment is determined to be lost, buyback shall be limited to 10 times the charge for dry cleaning (invoice amount minus tax) regardless of brand, price, or condition of the garment.
* Reimbursement cheques will only be made payable to the name on the original Zkoretizing receipt.
* For Damaged garments:
* Resolution may take up to 3 days to determine cause of damage.
* Buyback will be offered if the garment cannot be fixed by Zekoretizing it has not been taken out of the Zkoretizing store and
still has dry cleaning tags intact.
* Buyback shall be limited to 10 times the charge for dry cleaning (invoice amount minus tax) regardless of brand, price, or condition of the garment.
* Buyback items will be considered to be Zkoretizing property and will not be returned to customer.
* If the damaged item is part of a collection or grouping or suit, only the damaged item will be bought back.
7. Garment not completed by Promised Date and time will be refunded for dry cleaning cost if we did not give notification of delay however no buybacks/ reimbursements will be available.
8. Customers are responsible for checking their order before leaving the store to ensure all items are present.
9. Zkoretizing will hold garments for 90 days after pick up date. Zkoretizing will attempt to call number on the invoice 3 times, after which the number on the invoice 3 times, after which the garment will be donated if there is no response.